Imprint

Imprint for Solaris SE

Address

Solaris SE
Cuvrystraße 53
10997 Berlin, Germany

ADAC Kreditkarten-Service (only for ADAC credit card holders)

ADAC Kreditkarten-Service
Solaris SE
Postfach 1149
35607 Aßlar
Phone.: +49 89 76 76 17 50 (24-hour-service)
or contact us via the Kontaktformular.

Customer Support Contact

Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
Email: Please contact us via our Help Center
For potential collaboration inquiries, please click here.

For Spanish customers
Tel: +34 800 000 043 (Toll Free), Opening Hours: Monday-Friday, 13:00 to 15:00

General inquiries / Contact

Tel: +49 30 837 97775
Fax: +49 (0)30 232 5678 999

Legal Representatives

Management Board: Carsten Höltkemeyer (CEO), Ansgar Finken
Chairman of the Supervisory Board: Yasuhiro Fujiki

Supervisory Authorities

German Federal Financial Supervisory Authority (BaFin)
Graurheindorfer Straße 108
53117 Bonn, Germany

and

Marie-Curie-Str. 24-28
60439 Frankfurt am Main, Germany
Website: www.bafin.de

European Central Bank
Sonnemannstraße 20
60314 Frankfurt am Main, Germany

Commercial register and VAT registration number

Register court: Amtsgericht (Local Court) Berlin Charlottenburg
Company registration number: HRB 248259 B
VAT registration number: DE301501229

Insurance services

Solaris SE (Insurance Intermediary Register No.: D-BANT-EGKEN-13) is registered in the Intermediary Register as an insurance agent with a license pursuant to Section 34d (1) GewO at the Berlin Chamber of Industry and Commerce. The registration can be checked as follows: http://www.vermittlerregister.info/

Licensing and supervisory authority

Berlin Chamber of Industry and Commerce
Fasanenstr. 85
10623 Berlin
Telephone: 030 31510-0
E-mail: service@berlin.ihk.de
https://www.ihk.de/berlin/

Legal job title

Insurance agent with permission according to §34d Abs. 1 GewO
Registration number: D-BANT-EGKEN-13
Berlin Chamber of Industry and Commerce
Fasanenstr. 85
10623 Berlin

Professional regulations

  • Section 34d of the Trade Regulation Act (GewO) for insurance brokers and insurance consultants
  • Sections 59 - 68 of the Insurance Contract Act (VVG)
  • Section 48b of the Insurance Supervision Act (VAG) - Ordinance on Insurance Brokerage and Consulting (VersVermV)

Foreign Account Tax Compliance

Global Intermediary Identification Number (GIIN): V2UCSB.00000.SP.276

European online dispute resolution platform

The European Commission has set up a European Online Dispute Resolution Platform http://ec.europa.eu/consumers/odr/. Consumers can use the online dispute resolution platform to settle disputes arising from online contracts entered into with companies located in the EU out-of-court. (Solaris does not currently take part in his dispute resolution procedure). Please note that by clicking on this link, you will be leaving the website of Solaris and taken to a website of a third-party provider. The content provided there has been created without the involvement of Solaris and it is, therefore, the sole responsibility of the third-party provider. Solaris does not accept any liability or warrant that the information made available on this website is accurate, complete or up-to-date. A link to a third party website should not be construed as an approval or endorsement of that website or its provider by Solaris. You understand that by clicking the "I agree" button you confirm the acceptance of the above notice.

Complaints procedure

You can contact us with your complaint by the following means:

Customers of German branch

  • Tel: +49 30 837 97775, Opening Hours: Monday-Friday, 13:00 to 15:00
  • Email: support[at]solarisgroup.com
  • In writing: Solaris Customer Support / Complaints Management, Cuvrystraße 53, 10997 Berlin, Germany

Solaris’ principles for dealing with complaints

Customers of French branch

Customers of Italian branch

Customers of Spanish branch

Publication of reports

You can read or download our individual accounts 2023 (in German) here.
You can read or download our Group accounts 2023 (in German) here.
You can read or download our disclosure report 2023 (in German) here.
You can read or download our individual accounts 2022 (in German) here.
You can read or download our Group accounts 2022 (in German) here.
You can read or download our disclosure report 2022 (in German) here.
You can read or download our disclosure report 2021 (in German) here.
You can read or download our annual report 2021 (in German) here.
You can read or download our disclosure report 2020 (in German) here.
You can read or download our annual report 2020 (in German) here.
You can read or download our disclosure report 2019 (in German) here.
You can read or download our disclosure report 2018 (in German) here.
You can read or download our disclosure report 2017 (in German) here.
You can read or download our disclosure report 2016 (in German) here.

Start building your own banking service

Talk to us